Jan 24

Training and Development – 1/24/2012

More examination of ourselves and discovery of how we interact.

We talked about the communication model and how to better send (ch 5) and receive (ch 6) messages. A lot of attention was put on how non-verbal communication (93% of our message!) affects our message and the messages we might be receiving.

We also discussed how to be a better listener. The most profound point, at least in my mind, is how preconceived notions of what you are listening to will get in the way; in other words, if you’re going to a meeting that you think is going to be a joke, your brain is very likely going to block out everything that doesn’t back up your assumption that the meeting is a joke and you will very likely miss extremely important information. Yeah, I’m talking to me right now. :)

Jan 23

Staffing – 1/23/2012

In addition to supplying the Internship class with our job descriptions and resume submission requirements, we forged ahead in Chapter 2.

Chapter 2 was all about framing our collective HR-minds on the types of employees that we want to place in our companies. Many times firms, in an attempt to cut costs, will skimp on new employee compensation, and we discussed some of the dangers of doing this. We also discussed various options that employers have when picking up employees, such as hiring employees as contractors, hiring from temp agencies, etc.

Homework:

    Homework available on http://class.benbedo.com/
Jan 23

Principles of Economics – 1/23/2012

Welcome back to economics after a nice long break. Hopefully you haven’t forgotten everything we talked about last week!

This week we advanced to Chapter 2, and discussed the national (U.S.) economy and the global economy and their similarities and differences. We talked about the What, How and For Whom questions we introduced last week.

The What. We took a look at our production of goods and divided it into four categories: consumption, capital, government and export. We learned that about 60% of our production is for consumption goods (as in the products that a “end consumer” would purchase). The remaining 40% is split fairly evenly between capital, export and government goods.

The How. How we make our products is certainly something that economists study. There are four categories of how we produce or factors of production: land, labor, capital and entrepreneurship. Land and labor are pretty self-explanatory, but capital and entrepreneurship might not be. Capital can be thought of, especially in the financial world, as the money that a person or company has to do a certain project, but in economic-terms, we think of capital as the tools we need to get work done. So, think buildings, machines, tools, etc. Entrepreneurship is the art of organizing the previous three categories into new ideas of production. Not everyone is gifted in this area, but everyone needs entrepreneurs.

The For Whom. Who gets our products that we’ve made? Well, who can afford our products generally depends on their income, right? It also depends on a slew of other factors such as complementary goods, alternatives, etc., but for right now, let’s just focus on income.

Homework:

  • Chapter Two questions on http://class.benbedo.com
  • Read Chapter Three
Jan 17

Ethical Decision Making – 1/17/2012

Welcome back to Ethics! We begin tonight’s class by reviewing briefly from last week and then forging ahead in chapter two, discussing ethics in business.

We’ve noticed a trend since the 1960s that shows that businesses are at least perceived as having less integrity than they used to. This lack of integrity arguably came to a head in the late 1990s and early 2000s when publicly traded companies Enron and WorldCom were found to be acting with less-than-ideal levels of integrity. And that’s as light as I could put it!

So how do we know if we are acting with integrity? The text suggests two basic ways of determining: tests and observations. Let’s look at tests first:

Tests

  1. Publicity Test – Would you feel comfortable if what you’re doing or about to do were broadcast in the Sunday paper or on the 10p news?
  2. Trusted Friend – Would you feel comfortable telling your best friend or family member what you are doing and would that friend be behind your actions?
  3. Reciprocity Test – Would you like to have the same thing you’re about to do done to you. If you’re familiar with the Golden Rule, then you know exactly what the reciprocity test is all about.
  4. Universality Test – Would you feel comfortable if anyone else in the world did the same thing you’re doing or about to do. This one is especially interesting to me since if you’re failing this test, then you’re also holding yourself to different standards than the rest of the world, and can arguably called sociopathic. That’s my own unprofessional feeling, by the way. I’m no psychiatrist.
  5. Obituary Test – How would you like to have this particular action listed on your obituary? Kind of morbid, yes, but it’s a good indicator of whether you feel its right or wrong.

Observation

We can also determine if what we are doing has integrity (is integrous?) if we simply compare it to a list of what integrity looks like. Donald Sauderer came up with 13 behaviors that he says helps us identify when high integrity behavior is happening. Here’s that list:

  1. Possess Humility. If there is any ego or arrogance involved, it may be correct, but not exactly with integrity.
  2. Maintain Concern for the Common Good. In a business setting, decisions must be made to keep the best interests oft he company (ie, everyone else) instead of the best interests of the person making the decision.
  3. Be Truthful. If any untrue or almost-untrue statements have to be made for the action to take place, then the action is probably not one of integrity.
  4. Fulfill Commitments. If any prior agreements must be breached, then no, probably not integrity.
  5. Strive for Fairness. The decision maker should strive for fairness for all parties when making the decision.
  6. Take Responsibility. No blame should be shifted. (In my opinion, ever.)
  7. Have Respect for the Individual. This could arguably be lumped into numbers 2, 5 and 6. Be nice to others, even if they don’t agree with you.
  8. Celebrate the Good Fortune of Others. Always share in the joy of someone else’s accomplishments. “The world does not rotate around an axis that goes through your head.” – Dave Ramsey.
  9. Develop Others – Should support the development of other employees in the business.
  10. Reproach Unjust Acts – Refuse to do anything that would not match with company values or would be considered unjust.
  11. Be Forgiving – Don’t harbor any resentment. The past is the past, move on with it.
  12. Extend Self for Others – Be available for others in their time of need. When someone is down. that is not the time to step on their head to get further up the corporate ladder.
  13. How People Develop Ethical Behavior. Work on developing your own ethical behavior. No one is perfect and we all have steps we can take to become better.

So, let’s go one step further and define ethics as not only presenting the right idea forward, but actually acting on that right thing and being that right thing. That’s easy enough to say, but when faced with the requirements and demands of shareholders (not stakeholders) to keep stock prices high, then it can be easy to play little accounting tricks that “don’t hurt anyone”. Once again, some tests you can run to see if what you’re doing is the right , ethical thing.

  • Transparency – the more open and transparent you are, the more likely your actions will be seen. And if people are scrutinizing your actions, then you are much more likely to behave in an ethical manner.
  • Effect – Who does this decision affect, and what is that effect of that decision? You do not live in a vacuum, your actions do affect others.
  • Fairness – Would the decision be considered fair by those who it affects?

We then turned our attention to the case studies. We looked at the Martha Stewart case, and also looked at the SOPA and PIPA acts. We discussed the ethics of both of those acts and discussed what alternatives our government could explore.

Housekeeping: Some of you are working ahead on homework, and I think that’s great! Just so you know, to preserve the idea of what a midterm and final exam are supposed to test, I am not opening those tests until the actual middle of the term and the actual end of the term. In other words, no doing them early! FYI :)

Homework:

Jan 17

Training and Development – 1/17/2012

Round two of personal development continued on the theme of last week — self awareness. This time, we talked about the importance of written values and goals and how having them keep us on the path to what we really want, instead of just wandering around aimlessly. This was a good week for me, since I struggle with this personally (I find myself just “wandering around aimlessly” sometimes).

Moving on from there, we reached Chapter 4, which talks about emotional intelligence. Emotional intelligence is the ability know and understand your own and others emotions and be able to act on them accordingly. We did a few tests and exercises playing with EI to discover where each of us lie.

EI is important; research is showing that people with lower intelligence quotients and high emotional intelligence can and often do perform better than those with low  EI and high IQ. If you have both high IQ and high EQ then, well, good on ya!

Homework:

  • Read chapters Five and Six.
Jan 12

Managing Information Systems – 1/12/2012

Welcome to MIS class!

Today, we largely talked about why MIS is important for students in ALL disciplines — like it or not, computers are here to stay, and if you’re not at least functionally computer literate, you may find a difficult time performing in your career.

While I sipped bad, cold coffee, we talked about things such as job security — what did it mean, and what does it mean today and heck, does it even exist anymore?

Homework:

  • For next week, make sure you read Chapter 2! See you next time!
Jan 10

Ethics – 1/10/2012

Welcome to Ethics class! I’m excited about this class; it’s only the second time I’ll have taught it, but last quarter (when I taught it for the first time), it turned out to be quite a bit of fun! If you like discussion and thinking critically, then you’ll enjoy this class. If those things aren’t for you, then I’ll still try and make this class worth the time you’ll be spending.

As promised, this blog entry is a summary of what we accomplished tonight First we talked about the Web components of the class:

  • Ben’s Blog – http://benbedo.com/
    This is my main site, what you’re looking at right now.  This is where I will generally (not always) in-depth summaries of what we did in class and a summary of what homework you have to do.  Which leads us to the next site…
  • Ben’s Class – http://class.benbedo.com
    This site is where I’ll operate the nitty-gritty of the class: tests, homework, handouts, etc. will be found here. IT IS CRITICAL THAT YOU MAKE MAJOR USE OF THIS SITE!! Homework and tests will be administered from here. It will be graded automatically and you’ll know EXACTLY what you made on a test or homework assignment immediately! Also, you can check your grade at any point during the class. This site has really helped me give students feedback over the past few quarters and I can honestly say that it’s been a success and I’m extremely glad I have it. I think you’ll like it too!

200px-Darleen_A._Druyun

Finally, after all the who-haw, we jumped into the actual discussion of ethics. What are ethics? The book defines ethics as “the set of values an individual uses to interpret whether any particular action or behavior is considered acceptable and appropriate.” English? Ethics are the guidelines we use to determine anything we’re about to do as the right thing to do.

Is there a difference between ethics and legality? Absolutely. Do you know of anything that is technically legal to do but you feel is wrong? Doing that thing — even if it is technically legal — still violates your own code of ethics. This works in reverse as well, just because something is illegal may not make it ethically wrong in your book. This discussion suggests, of course that ethics are personal; meaning, that each person has their own set of ethics that they abide by.

So, how an individual applies their ethics to their behavior also differs. When examining actions that people perform, we are looking at the teleological aspects of those actions. There are three basic “frameworks” that the text outlines for a teleological examination:

  1. Ethical Egoism – Each individual acts in their own self interest, which in turn results in the greatest good for society as a whole. Plato, Ayn Rand and Adam Smith (“Wealth of Nations”) all embraced this concept.
  2. Utilitarianism – Utilitarianism is the polar opposite of ethical egoism; it dictates that decisions should be made in the interest of the good for society as a whole, suggesting that if everyone made their decisions this way, it would result in everyone’s best individual interest.
  3. Sidgwick’s Dualism – As with most polarizing issues, most people fall somewhere in the middle, and Sidgwick’s Dualism attempts to provide a third choice for

Teleological frameworks examine the actions and help us determine if the action itself is right or wrong. But what if things aren’t quite as black or white? Is stealing a loaf of bread a crime if you’re trying to feed your starving family? Enter deontological frameworks. Deontological frameworks examine if the results of the action are ethical or not. As with the teleological actions, there are three main deontological frameworks:

  1. Existentialism – We all laughed at me trying to pronounce this word. However you pronounce it, existentialism is the belief that the only person who can decide if something is right or wrong is the person making the decision. If the decision is truly right in their mind, then they made the ethical decision. Ever made a decision that knew deep down was wrong, but made it anyway? The existentialist would say that you made the wrong ethical decision.
  2. Contractarianism – Here we are again with a wide spectrum. Opposite of existentialism is contractarianism which states that there is an (often unspoken) social contract and following the rules of that contract are ethical and not following them are unethical. In other words, “When in Rome …”
  3. Kant’s Ethics – Again, a combination of the two frameworks discussed above.  Immanuel Kant stated that individuals should be treated as the end, not a means to the end.

There’s a mixed framework, too:

  1. Intuitionism and Love – This one wins the award for sounding like it came from a hippy farm. Put simply, each decision should be made on a case by case basis; sometimes the duties to society will override someone’s duty to themselves and vice versa; sometimes the duties to one’s self will override the duties to society. I like it.

Finally, we read a case study about Boeing and discussed the decisions they made and how they weren’t really ethical at all. Fun was had by all.

Homework:

Jan 10

Training – 1/10/2012

Welcome to Training and Development! This class will help us learn about how to read both ourselves and those who we have hired and implement the most successful ways of training them and making them successful and productive employees. 

The obvious place to start with understanding others is ourselves (after all, how can you have perspective without understanding where you’re coming from?). We took a number of self-assessment tests today to try and get a picture of who we are and what we’re about — really touchy, feely kind of stuff. I have a feeling Oprah Winfrey would be proud! Everyone seemed to have a good grasp going into the class about themselves, but we all agreed that we could do more to know more about ourselves. On that discovery, we commenced with the class’s first project: a journal. I know that I personally tend to keep certain things bottled inside at all costs, and so past attempts at journal-ing have resulted in several entries that looked something like, “Yep, went to work. Came home. Ate some food. Went to bed.” If this is how past journaing attempts have gone for you, I want you to make a concious effort (as I will be) to really pour out what you actually felt as you experienced your day. Even if this makes you uncomfortable, it will really help you know what makes you tick, what makes you angry, what makes you angry, etc. And if you know these things about yourself, you can better relate to other people and what might be making them angry, happy, etc. In the end, only good things can come. Unless, you know, you confess to your journal a murder and you get busted or something, but hey — shouldn’t have been out murdering people should you??

Homework:

  • Read Chapters One-Four
  • Begin a daily journal. Bare your soul! :)
Jan 09

Staffing – 1/9/2012

Welcome to Staffing class!

What is staffing class, and why do we have an entire class devoted to it? Easy. Staffing is perhaps one of the most important (if not *the* most important) function that Human Resources performs. Without the right people in a job, the job (their job and everyone else’s) is going to suck.

Being that it’s the first day, today we talked about what exactly strategic staffing is (basically, hiring with purpose and along the company’s mission) and what some of the goals of strategic staffing is.  There are seven components of strategic staffing:

  1. Workplace Planning
  2. Sourcing Talent
  3. Recruiting Talent
  4. Selecting Talent
  5. Acquiring Talent
  6. Deploying Talent
  7. Retaining Talent

So, why do all this? I mean, wouldn’t it be easier to just drop an ad into the paper and, especially with today’s high unemployment rate, just wait until the “best” candidate came in — and by best I mean the one that has the best education and prior job experience who will take the least pay? Obviously, this is not a good idea — so many other things come into play, and declaring your staffing goals is the process of spelling out what those things are.

Finally, we talked about what our project for this quarter will be. Every student in here has had me in the past, and so its no surprise to you that I’m not a total-out-of-the-book teacher. I learn by being and doing (get it? Be. Do. Bedo? Anyone? Anyone? sigh.) and so this quarter we will actually be designing job positions and working in conjunction with the Internship class that is going on at the same time. We’ll “post” a job description to them and they, as part of their class, will apply for that job. You guys will select the best candidates for the job, interview them and make your hire based on how well they do! Both sides will learn! It’s a win-win! Hurray!

Homework:

  • Chapter 01 homework (http://class.benbedo.com)
  • Finish program leader interviews
  • Create job descriptions

We’ll talk about what to do with your interviews and resulting job descriptions on January 23.

Jan 09

Principles of Economics – Getting Started

Today we started off this venture into economics by defining what exactly economics is and what its practitioners study and try to accomplish. Basically, economists seek to answer three questions: what, how, and for whom. Economics was one of my favorite business topics to discuss when I was in grad school (second only to marketing) — in a lot of ways economics is just as much about the psychology of people as it is about “chartsngrafs”.

If you wanted to boil down economics, you could basically say that all humans, regardless of our own backgrounds, cultures, etc., all want to satisfy our wants. Add that to the fact that none of us can actually satisfy all of those wants. Economists call that gap scarcity, and it causes every last one of us to make choices. Economics studies how we make those choices.

Some economists argue that every person makes choices that are in their own self-interest; others argue that some make their choices based on what is best for society as a whole. Still many believe (Adam Smith, for instance) that society’s best interest can be achieved by its individuals each looking out for their own self-interest.

In order to make this semester as successful it possibly can for us, it will be helpful to learn how to think like an economist. That basically boils down to 5 core economic ideas, as identified by our text (emphasis mine):

  1. People make rational choices by comparing costs and benefits
  2. Cost is what you must give up in order to get something.
  3. Benefit is what you gain when you get something and is measured by what you are willing to give up to get it.
  4. A rational choice is made on the margin.
  5. Choices respond to incentives.

Rational choice can be easily misunderstood if you’re not careful. Rational in this context means that that choice is the best choice to achieve the goals of the person making the choice. For me, buying a pickup truck is not a rational choice because I have three small kids that I cart around on a regular basis. That, and I live in the city and very rarely find myself hauling things off. For someone with no kids who lives out in the country who finds themselves landscaping on a very regular basis, buying a truck would be a rational decision. Same decision, but the person making that decision is the one who dictates whether or not that decision is a rational one.

The cost of something can also be misunderstood. Cost does not mean the same thing as price, at least in economic terms. Cost is what you must give up in order to obtain the thing it is you’re trying to get. You might think of the price of coming to school being the amount of money spent on tuition and books for your classes, but its actually so much more. The cost does include the cash you throw down for both of those things, but it also includes the time that you would be spending working as well. We call that specific thing the opportunity cost, the item that must be given up in order to achieve another option. By teaching an evening class on Tuesday evenings, my opportunity cost is the night I would have otherwise gotten to spend with my family. As the text points out, be careful not to lump in things with opportunity cost that shouldn’t belong there. For example, the opportunity cost of teaching an evening class on Tuesday nights is the time I lose with my kids, but it doesn’t include the price of dinner, since I would be eating dinner whether or not I taught class that night or not. Believe me, dinner is a very important part of my life!

Of course, it’s not all about costs. Obviously, there are benefits to the decision, or else we wouldn’t make that decision. The textbook definition of benefit is the gain or pleasure that it brings or, in other words, what the person feels about the decision. Simply put, if the benefit of a decision outweighs that decisions costs, a person will make that decision.

Margin refers to the “edge of the decision” or studying all of the possible alternatives in a systematic way. The marginal cost, for example, is the amount of increase that you must endure for the next unit of something. If you’ve been walking all day without food and you come across a Wendy’s restaurant, the cost of getting a hamburger is something like 3 bucks, along with all of the “health costs” that go along with it. However, the benefits of having food after walking all day far outweigh those costs, and so you get the hamburger. Then, you’re faced with another decision: do you get a second hamburger? You must determine what the marginal cost of a second hamburger is and decide if the benefits outweigh the costs. The second, third and fourth hamburgers each cost marginally more; not in price (in some instances, you might actually be cut a better deal for buying so many hamburgers), but the health costs certainly are greater. Marginal benefit, on the other hand, is the amount of benefit you gain when you get that additional something. Marginal benefit decreases for each item that you buy. Returning to hamburgers, if you do decide to buy that extra hamburger, it doesn’t have that immediate satisfaction of the first burger. The third has even less — in fact the third will likely make you sick.

A rational choice is made whenever the marginal cost of something is less than the marginal benefit of that additional item.

So how do we make those choices? We’re still missing an essential ingredient: incentives. Incentives are rewards or penalties (I like to call them negative rewards) that go along with certain actions. Basically, it comes down to “what’s in it for me?”. If you don’t see the value in lacing on your running shoes and going out and pounding three miles, you won’t do it. If you perceive a reward of losing weight, then you will be more likely to do it. If you have a goal such as running a race in a certain amount of time, you’re even more likely to do it. If you know that you will feel so much better if you do the run, you are definitely more likely to do it. Likewise, if you know that a pack of wild boars will track you down and possibly rip you apart if you go out, that might be enough to keep you home on the couch. One of the most fascinating elements of economics is the study of studying incentives and predicting changes in behavior based on those changes in incentives. Fun stuff.

Homework: